Returns

FINAL SALE POLICY

All items that are customized with your own design (letters and patches) are hand made items and are FINAL SALE. These items are made especially for you once your order is placed.These items can not be returned, exchanged or refunded.

RETURNS

All items (eligible for store credit/exchanges only) must be returned to us in the condition they were received in. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. We reserve the right to refuse a return if these conditions are not met. All items must be delivered back to Clancy.Love within 15 days of being delivered to you.

RETURNING INTERNATIONAL ORDERS

All international orders are final sale and cannot be returned.

DAMAGED ITEMS

If you receive a damaged/defective item, please fill out the form below within 15 days of delivery. Please include a picture of the damage and your order number.

LOST/STOLEN PACKAGES

Clancy.Love is not liable for USPS First Class Mail packages that are lost or stolen and will not offer a refund or replacement. If you would like to file a claim regarding your package, you can do so at https://usps.force.com/emailus/s/. There is nothing we can do if your package has left our warehouse.

ADDITIONAL RETURN DETAILS:

After the item has been worn, it’s yours for good! Clancy.Love is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and you, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.

MISSING/INCORRECT ORDERS

We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, let us know by emailing shop@clancy.love with your order number and the name of the item that is wrong. Please include a picture of the incorrect item. All reports must be made within 2 days of receiving your order or it will not be accepted. We will send you a prepaid return label to ship back the incorrect item. Once you’ve received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.

PRICE ADJUSTMENTS

We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount code is applied to the order total prior to completing the order.